Billing and Payment

#CanYouPayMyBills

Responsive Web Design

Problem:

Design a consistent experience that allows the user to pay their billing statements. This experience should inform the user of other payment options and helpful features to enhance their experience.

Solution:

Building a new experience for Florida blue members was a real challenge. Most people associate old and outdated designs for an insurance company. A key anchor for this process was developing consistent patterns for the user. It not only lets the insurance member realize where they are in the flow but also lets them know what they can expect in the next step to complete their payment.

I worked with my manager, Eric Crawford; Ashli Thomas, Pankaj Bhagwat and a team of developers to create the applications.

My Role: Visual Web Designer & Interaction Designer